One of the first things we look at when we analyze car dealerships is their business practices. Are they a “one-and-done” dealership that likes to sell a car and hope they don’t hear from the customer again or are they a dealership that tries to build a sustained relationship with their customers even after they drive off the lot. It’s an important component that helps us determine who to recommend and who to avoid.

In the world of car sales the clock is always ticking. Many times it’s ticking toward the end of the month which is where salespeople put their goals and are working toward in order to make their sales quota, increase their earnings and be able to keep their jobs for another month. Even the dealerships themselves often only consider their business a month at a time, but the new Cadillac Chief, Johan de Nysschen offers a look at what is to come for dealerships that are capable of seeing the bigger picture and a bit of relief in the future.